Technology Support Desk

Support Restrictions

Please note that Technology Services staff will not reset passwords through the following communication methods:

-Personal Mobile Phones or Home Phone Numbers

-Personal Email Accounts (@gmail.com, @aol.com, etc.)

 

It is highly recommended that everyone setup secret questions to decrease the time to recovery when a password is forgotten or not functioning. 

If you have not yet set up personal recovery questions for your password, please go to:

1: https://my.rcs.rome.ga.us

2: Sign in with your email address

3: Click your name at the top right

4: Select Update Challenge Questions

You can select predefined questions or make up your own under Your Choice

You will need to Setup 4 Questions

Work Order Requests - IncidentIQ

If you are needing to enter a technology services related work order request then you are in the right place. The IncidentIQ system allows Technology Services to manage, assign, and track work order progress throughout the district. All work to be performed must have a work order entered before services can begin. (Please note that work order requests are to be sent through your local media specialist or authorized building admin. Please check with your media specialist if you are not sure of this procedure.)

The IncidentIQ system is accessed through the MyRCS Portal (Rapid Identity Portal).

If you are authorized to make purchases, you may also use this system to start the procedure for making a technology related purchase. We can assist with the process or simply respond with a quote for products that will meet your needs for which you can purchase the products on your own. 

incident IQ

Remote Support Assistance - Team Viewer

Remote access is only a few clicks away! The remote access tool below allows the technician assigned to you a way to remotely control and fix any issues with your staff computer as long as your computer has internet access. Technology Services utilizes TeamViewer to make this happen. 

 If a technician has requested for you to launch

TeamViewer, please click the image below.

TeamViewer

Password Management and Recovery - RapidIdentity

Technology Services now provides a method for STUDENTS and STAFF to manage and recover their passwords without having to wait. This service will take care of 99% of password related incidents. This recovery system will allow you to reset your password which will reset it for access to such services as System Email/Google Apps, Computer Access, and Secure/Authenticated Wireless Networks.

If you have forgotten your password or want to enroll into the

recovery system, please click the image below. To reset a password,

Rapid Identity

iPad Management - Filewave

If you are needing to enroll a school iPad for app and webclip inventory management then please scan the QR code below using your device camera and follow step one on the Filewave screen to enroll your device. 

Please Note: after enrollment you'll need to go to Setting>General>Profile>Filewave OTA and then select Install. Follow the prompts and select Trust and Done.

FW QR Code

Filewave Logo